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We have also made significant investments to provide our technical staff with all the tools that they need to do the best possible
job for our clients. Every contact with every client, (and every vendor), is automatically recorded by our live telephone and caller ID interface into our own software support software
package. We are therefore able to keep an accurate and detailed record of every reported problem, how it was resolved, response time delivered and what was discussed with the client. These same capabilities are available for service requests that are faxed to us. They too are received by our computer, and an entry is created, (with the same characteristics as the telephone request), into our support ledger. We absolutely, positively will not fail to resolve a support client's problem!
Our clients come in all sizes, and are therefore best serviced by our four different support packages (see Tech Support). We are seriously committed to educating our clients on the use of their ASCAR
system. The scheduled monthly classes and workshops are free of charge to our customers. We also offer testing and certification to ensure quality operators. |
