Customer Care and Billing

UCMS is a leading provider of life-cycle customer relationship management solutions to clients in the Communications, Utilities and Financial Services industries. The company's solutions include a wide range of features including customer activations, inquiries, credit scoring and evaluation, collections, and customer acquisition, retention and proactive marketing programs. UCMS utilizes best-of-breed technologies including Web and Interactive Voice Response (IVR) to provide its clients with a flexible, sophisticated and cost-efficient solution.

UCMS delivers customer relationship management solutions using its leading-edge technology, well-designed business processes and highly trained staff.

CMFramework, the company's state-of-the-art technology, allows full integration with the clients' existing legacy applications.

CMDesign, consisting of UCMS' proprietary business processes, is a proven implementation methodology which ensures the solution is delivered on time, to budget and with no surprises.

UCMS' professional and knowledgeable staff is specially trained under the company's CMUniversity programs to meet the clients' specific needs.

UCMS: a company you can trust to manage your most valuable asset--your customer--as you would.

• Marketing Services: Acquisition programs, affinity programs, outbound marketing, churn reduction, lead generation and channel support
• Customer Care Services: Customer inquiries, activations, service change requests, technical problem resolution and other miscellaneous queries
• Debt Management Services: Automated credit scoring, collections and payment processing