Service Management Systems

ServicePower, the leading vendor and integrator of intelligent scheduling software for the customer services market was formed with the objective to deliver best- of-breed scheduling solutions, while delivering significant, tangible benefits across medium to large enterprises.

SERVICEPower is designed for companies with large field service forces in both business-to-business and business-to- domestic environments. The scope of SERVICEPower is enterprise wide, not limited to individual teams or small departments. It is this ability to schedule across organizational and geographical boundaries that enables it to deliver the scale of benefits not possible with other types of scheduling systems.

The SERVICEPower system considers all operational constraints, and uses these to-gether with details of all the jobs to generate optimized schedules for field engineers, delivering significant benefits far in excess of traditional scheduling methods.

SERVICEPower uniquely handles the numerous constraints associated with every job. It is this factor, together with a flexible modular architecture, simple interfaces, and a clearly and formally documented implementation process, that has made SERVICEPower a world-class product delivering substantial business benefits, cost savings, and significantly increased customer satisfaction.

• Cost-optimised schedules
• Offers time-specified appointments to suit you and the customers
• SLA conformance automatically controlled
• Control of reactive break/fix emergency calls and plannable activities
• Updatable graphic display of current job status
• A "watchdog" continuously reviews the status of all jobs, highlights potential jeopardy situations, and proactively initiates actions as required.

Operating Systems

• SERVICEPower is a Client/Server application available on UNIX or NT.