Operation Support Systems

With the forces of competition set in motion worldwide, and as traditional market lines continue to blur, telecommunications companies today are seeking new ways to improve customer service and support standards, increase operating efficiencies, introduce new products and services into the marketplace, and control costs.

MDSI™ Mobile Data Solutions (MDSI) Advantex™--Telecommunications is a workforce management and wireless connectivity software solution, used by telecommunications and cable companies worldwide, to close the gap between the enterprise and mobile resources. Advantex combines appointment scheduling, automatic workload distribution, map-based dispatching, and real-time wireless communication and access to corporate information in an enterprise-wide solution to support repair and provisioning processes for both voice and data services.

With Advantex, companies can effectively manage special services provisioning and local loop provisioning and repair. Advantex also supports outage management, complex order management, remote line testing, and interfaces to multiple operational support systems, including billing systems, payroll, and time recording. Advantex is the choice of industry leaders worldwide such as AT&T Wireless Services, Belgacom, Cox Communications, Tele Danmark, and Telenor.

• Scheduling and tracking of people and their associated equipment
• Operations datamart for reporting
• Wireless connectivity
• Transaction broker facilitates the interface to legacy systems and Advantex dispatch
• Scaleable, modular, configurable, upgradeable, and accessible
• Uses open, industry standards such as Oracle to easily incorporate and interface to available and emerging best-of-breed technologies

Operating Systems

• Mobile Client: Windows 95, 98, and NT™ Server: HP-UX, IBM-AIX, SUN-Solaris