Customer Care and Billing

InfoCell™ ConVerge meets the telecommunications carrier needs for an integrated customer acquisition solution at the point- of-sale.

InfoCell ConVerge allows businesses to:

Provision multiple telecommunications services on one order

Provide seamless activation by integrating with credit scoring and billing systems

Reduce customer acquisition costs
Decrease fraud at point-of-sale

Lower inventory costs and writeoffs

InfoCell ConVerge interfaces to Oracle applications and eliminates duplicate data entry. Transactions generated using the sales, cash, and inventory management features of InfoCell ConVerge are processed as accounting distributions and passed to Oracle financials for the General Ledger.

InfoCell ConVerge provides for quick and easy translation of the entire application through an architecture designed to support any single-byte language. In addition, local preferences such as date formats, currencies, and number formats are completely configurable.

InfoCell ConVerge can be configured for a small number of retail locations and users to upwards of hundreds of locations and thousands of users.

The application can be deployed on workstations or on an application server providing Internet or intranet-based access.

• Sales processing
• Account activation
• Account payments
• Cash management
• Inventory control
• Accounting distributions
• Local and central reporting
• Integration to external systems

Operating Systems

• Client runs on Windows
• Server operating system can be any that supports Oracle 8.x, including versions of HPUX, Solaris, many other UNIX platforms, and Windows NT