Customer Care and Billing

Kenan Systems, a wholly-owned subsidiary of Lucent Technologies, is an award-winning provider of software products and services that answer the specific billing, customer care, order management, mediation, and decision-support requirements of leading single and multi-service communications providers world-wide.

Kenan Systems' customer portfolio ranges from start-ups to large carriers and multiple international joint ventures. This breadth of customers reflects the scalability, broad network capability, and international compatibility of the billing and customer care software.

Continuous international enhancements of the product-centric offerings include full support for the Euro, multi-currency billing, multi-byte language support, and wholesale capability. Kenan Systems' advanced solutions are also capable of billing for IP, GPRS, and other next-generation services.

Arbor/BP
The award-winning billing product, Arbor®/BP, has been designed and developed using the essential concepts of flexibility, scalability, rapid time to results, and minimal investment risk. A mature, highly product-ised solution, it offers a broad range of functionality for single and multi-service communications providers around the world, enabling delivery of a single unified bill with unparalleled flexibility.

Arbor/OM
The order management product, Arbor®/OM, is an integral part of the Kenan Systems solution, providing a flexible, adaptable, and innovative system for order entry and order management. Whether competing in mobile or wireline telephony, Internet or broadband arena, Arbor/OM's robust set of features allows service providers to meet the goal of completing orders and billing accurately, exceeding customer expectations.

Strategist
Strategist® , the marketing and decision-support software, enables marketing professionals to go beyond transactional billing and order management systems. Strategist allows communication providers to respond effectively to the churn, product management, and customer acquisition challenges faced in an ever-competitive environment.

BILLDATS
The BILLDATS® Data Manager product provides highly efficient, reliable data collection, mediation, and distribution-critical functionality in today's competitive marketplace. BILLDATS Data Manager optimises downstream applications through user-friendly modules including formatting, filtering, and validation-delivering the flexibility of a custom-developed data management system without the expense.

• Kenan Systems has configured its core software to meet specific industry needs, marketing effectively to clients across industries in their own language--whether they offer voice/data services, pay-per-view films, roaming charges, or Internet access.
• Each vertical solution is built from a combination of the core products (Arbor/BP, Arbor/OM and Strategist,) configured for the particular needs of wireline, mobile, Internet, broadband, and convergence operators.
• Comprehensive multi-service functionality
• Scalable--start-ups to large multinational carriers
• International language, taxation, and currency support
• Advanced account hierarchies
• Multiple-order capability
• Single-customer interface
• Workflow for order completion management
• Comprehensive API/class library set
• Acquire and retain profitable customers
• Unified view of customers
• Plan marketing strategies
• Execute and track campaigns

Operating Systems

• Client/server architecture supports major UNIX platforms, including HP, Compaq, and Sun, and runs Windows NT clients; Oracle or Sybase relational databases